Diploma of Community Services (Case Management)

CHC50902

Help Others More Effectively

Case management is a collaborative process designed to help an individual to achieve a specified goal. To be successful, you need skills in service coordination, communication, networking, risk management, occupational health and safety, and matters specific to case management.

This course, offered by the Australian College of Applied Psychology (ACAP), delivers all these and more. It prepares you for case management roles in the community services sector, including:

Family support services
Government and non-government agencies
Sexual health and family planning services
Community and women's health centres

Outreach services
Drug rehabilitation services
Refugee support services
Youth centres

Quick Course Guide
Qualification	Diploma	Delivered by	ACAP
Study time	16 months full-time or part-time equivalent. Enquire now for upcoming start dates or to enrol.	Student support	Comprehensive support
Delivery method	Distance education	Pre-requisites	Year 12 or over 21 years of age
Fieldwork	140 hours	Modules	12

This ACAP course focuses on experiential learning and includes 140 hours of supervised work placement. You gain valuable work experience and graduate job ready with skills you can immediately apply.

Diploma of Community Services (Case Management) Course Structure

There are 12 modules to be completed: 10 core and 2 elective modules.

Module Competencies
Community Development Strategy	CHCC14B Implement a community development strategy
Case Management	CHCCM3B Develop, facilitate and monitor all aspects of case management CHCCM4B Promote high quality case management
Specialist Communication Skills	CHCCOM3C Utilise specialist communication skills to build strong relationship
Responding Holistically	CHCCS402A Respond holistically to client issues
Assessment and Delivery of Services	CHCCS6B Assess and deliver services to clients with complex needs
Intensive Client Work	CHCCW13B Work with clients intensively
Statutory and Organisational Information Requirements	CHCINF5B Meet statutory and organisational information requirements
Working with Other Services	CHCNET4A Work with other services CHCNET3B Develop new networks
Work Environment and OHS	CHCOHS401A Implement and monitor OHS policies and procedures for a workplace CHCORG6B Co-ordinate the work environment
Professional Practice	CHCORG28A Reflect and improve upon professional practice

Elective Modules
Select either Group A or Group B:

Elective Group A:

Module Competencies
Managing Quality Client Service	CHCCS4C Manage the delivery of quality client service
Implementing Case Work	CHCCW12B Implement a case work strategy

Elective Group B:

Module Competencies
Working Effectively with Families	CHCYTH10A Work effectively with the families of young people
Family Intervention Strategies	CHCCW14A Design and supervise family intervention strategies

Upon completion, you may apply for admission into ACAP's Bachelor of Applied Social Science programme with advanced standing equivalent to eight modules.

Be Job Ready

The curriculum for this course is developed and updated in consultation with industry, so you are work ready upon completion and able to apply your skills immediately in your personal and professional life.

Fieldwork: More than just work experience

Through fieldwork, you'll:

Gain confidence in your skills & ability
Put theory into practice
Acquire experience in your chosen field
Identify your special area of interest
Network for future job opportunities

Flexible Study Time

Offered by distance education, this course is available both full-time and part-time. With full-time study (three modules per term), you'll gain your diploma in 16 months.

There are three start dates a year for this course. Contact a SEEK Learning consultant now for upcoming start dates or to enrol.

Practical Assessments, Not Exams

There are no exams for this course. As ACAP values experiential learning, the College uses assessments to determine if learning outcomes have been achieved.

ACAP's assessments combine both theory and practice, and can take the form of interviews, self-critiques, essays, journals, projects and presentations. Most modules contain 3 assessments.

Exceptional Student Support

As an ACAP distance education student, you'll be assigned an educator who will provide you with support by telephone and email.

In addition, you'll have access to the following support services:

Academic guidance: get professional assistance to help you understand and prepare for assessments - especially useful for those who have not studied for many years or are unfamiliar with academic requirements to satisfy tertiary standards
Library: get full access to library collections and services at ACAP campuses in Sydney, Melbourne and Brisbane
Student resources: access academic and administrative information through a web-based resource centre
Student support counsellors: receive professional career guidance and counselling from qualified experts

About ACAP

ACAP is a Registered Training Organisation (RTO) and a leading Higher Education Provider in applied psychology. ACAP educators are highly experienced practitioners with current industry knowledge.

A key component of ACAP's courses is fieldwork, which involves you securing work placement within an organisation of your choice. ACAP will help you organise this and support you throughout your placement.

Many ACAP students are offered paid employment as a direct result of their work placements.

Find out more about ACAP.