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Create a customised IT certification training package and save. Enrol now.
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HDI Customer Support Specialist (CSS)
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Certification Training
The HDI Customer Support Specialist (CSS) certification is a vendor-neutral credential that validates your exceptional customer service skills. It is ideal for current customer support representatives who want to certify their skills and those seeking an entry-level career in IT.
SEEK Learning will provide you with all the training you need to pass the HDI CSS exam and get certified - guaranteed.
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Who is this course for?
- Current helpdesk staff
- Those seeking jobs in customer support centres
- Those looking to enter the IT industry
- No prior experience required
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Quick Course Guide
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Qualification
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CSS
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Student support
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24x7 email support by expert mentors
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Study time
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23.5 hours
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Pre-requisites
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None
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Enrolment dates
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Enrol anytime - start now!
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Assessment
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CSS exam (by external provider)
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Delivered by
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SkillSoft
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Resources required
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Internet, email
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Earn Respect as a Customer Support Specialist
Distinguish yourself with Customer Support Specialist (CSS) certification from HDI, the world's largest membership association for IT service and support professionals.
This credential proves your skills in providing high standards of customer support and service, and your understanding of the call centre environment. With HDI CSS certification, you can make a positive impact on customer retention and business revenues.
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Skills You'll Gain
As a certified Customer Support Specialist, you'll be able to: - Identify underlying customer needs
- Meet and exceed customer expectations
- Deal with various customer situations
- Work with difficult customers
- Communicate effectively in the global community
- Manage time and stress
- Create "win/win" interactions with customers and co-workers
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What's Included
- 24/7 email support by expert mentors
- Hands-on interactive exercises
- Practice exam questions
- Self-paced study format
- Certification guarantee - get certified or your money back
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HDI CSS Course Details
Course Outline
- The Customer Support Specialist (CSS)
- The Support Center Service
- Establishing Team and Customer Relationships
- Interacting with the Customer
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- Effective Communication Skills
- Managing Conflict, Stress and Time
- Customer Service Procedures
- Managing the Quality of the Customer Support Service Center
- Management Tools and Metrics
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SEEK Learning's HDI certification training will fully prepare you for the CSS exam.
Please note that the CSS exam is held by an external provider. For your convenience, SEEK Learning will help you find your nearest exam centre. Contact a SEEK Learning consultant for further information or assistance.
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Training Exclusively Through SEEK Learning
SEEK Learning provides training from SkillSoft, the premier global provider of IT e-learning courseware. SkillSoft does not generally offer courses directly to individuals, but our partnership enables us to exclusively offer HDI training directly to you. SkillSoft courses are developed according to the certification specifications of leading vendors. |
| Why Get Certified? |
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Certifications for an employee are great because they are industry recognised and therefore they make you a lot more attractive as an employee.
Computerworld Oct 2006
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